Refund policy
One-time credit packs, no subscription. The following policy applies when paid purchases open. No public checkout is active yet.
Confirmed generation failures
Credits are reserved when your job is accepted. A successfully delivered video uses those credits. Confirmed failed generation returns the reserved credits automatically. A rejected request that was never admitted uses no credits. If submission or delivery is uncertain, the job and its credits remain reserved while support checks the existing task. We do not automatically submit another paid request.
Unused packs: 7-day refund window
If an entire purchased credit pack is unused and you request a refund within 7 days of purchase, contact support from your account email and include the order reference from Credits & payments. A pack with an unresolved generation must be checked before a refund is approved. Approved refunds return to the original payment method; bank processing time varies.
Partly used packs and disputes
Partly used credit packs are not refundable under this policy because AI processing costs have already been incurred. Remaining purchased credits never expire. Mandatory consumer rights still apply. Credits have no cash redemption value outside an eligible refund.
A confirmed refund revokes the corresponding purchased credits. Pending refunds and payment disputes can temporarily hold the affected pack's remaining credits. Unrelated credit packs are not removed. When a payment is confirmed as valid after review, eligible remaining credits become available again.
Need help?
Email support@aintnomountain.fun with your account email and order reference. Do not send card numbers or passwords.
Contact us
Questions about the tool or these terms? Email support@aintnomountain.fun.